Shipping Policy

Order Processing Time

All orders are processed within 1-2 business days, excluding weekends and holidays, after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped. The email will include your tracking number.

The tracking number is typically active within 24 hours. You can track your order through the tracking page or directly on the carrier website using the tracking number provided.

Damages

OOAMBB is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim and save all packaging materials and damaged goods before filing.

For defective products, please refer to our Return and Refund Policy.

Shipping Restrictions

Currently, we do not ship to PO Boxes or APO/FPO addresses.

Certain remote areas may have extended delivery times or additional fees. Some products containing lithium batteries may have shipping restrictions to certain countries. We will notify you if your order cannot be shipped due to regulatory restrictions.

Lost or Stolen Packages

If your tracking shows delivered but you have not received your package, please check with neighbors or building management, contact your local post office or delivery service, and wait 2-3 business days because packages may show as delivered before arrival.

If the package is still not found after 5 business days from the delivery date, contact our customer service team for further assistance.